Returns - Archive

We are glad to accept refunds within 15 days of receipt of your order. To return an item, please email archive@masscob.com providing the order number and we will provide you with the return authorization number, mandatory for any return.

Products should not have been used, worn, washed or damaged and must be returned with all the tags and in their original packaging. We hold the right to deny refunds if the merchandise returned does not meet our return requirements.

Return Shipping Costs are 6€ for Portugal and Spain and 15€ for all the other countries.

* Shipping costs are non-refundable and the return cost will be deducted from the final amount to refund.

* Exchanges are not accepted.

* Masscob stores do not offer returns or exchanges on any The Archive – Masscob purchases.

Masscob is not responsible for any purchase sent back to the manufacturer with a non-authorized forwarder.

Upon receipt of the return at our end, the warehouse processes and approves it within 3 business days of its arrival.

Credit Card refunds: Credit Card companies vary in the time they take to restore the credit back to your account and the transaction could take up to 7 business days to be settled from the day of our refund confirmation e-mail.

Your PayPal refund will be visible at your account within 24 hours of receiving the refund confirmation e-mail. To transfer funds to a separate account, please contact PayPal directly.

In case the returned items do not meet our requirements or its arrival has exceeded the return timeframe, they will be sent back to the customer by previous notification via email. This reshipment will be borne by the customer.

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